FAQs
Learn more about Coastal Care and Wellness by reading some frequently asked questions. If you don’t see your question answered here, feel free to Contact Us via phone or email. Please allow 24-48 business hours for our reply!
About Coastal Care and Wellness
How is Coastal Care and Wellness different?
At Coastal Care and Wellness, we seek to provide high-quality primary care services to members of our community who are uninsured or underinsured. As a Direct Primary Care clinic, we do not bill insurance. Instead, we provide low-cost monthly memberships and cash pricing for our healthcare services, allowing our Practitioner to spend their time with you, the patient, instead of your insurance company.
To learn more about our approach to healthcare, visit our About page.
Who provides care in the clinic?
Our Provider, Lisa Crews, is a board certified Adult Nurse Practitioner through the American Nurses Credentialing Center. She has 24 years of experience in adult primary care.
To learn more about the primary care team, visit our About page.
Where are you located?
Coastal Care and Wellness is located at 90 Butler Street, Suite B, Midway, Georgia 31320.
Next to Coastal Drug Company.
For directions, please visit our Contact page or Click here for Location.
What are your hours of operation?
Coastal Care and Wellness is open
Monday to Thursday 9am – 5pm (Office Closed 12-1 PM for Lunch), Friday 9am – 12pm.
What forms of payment do you accept?
Can I use my HSA or FSA card to pay for services?
Clinical Services
What is Direct Primary Care?
Direct Primary Care is a model of care where a patient engages a primary care provider directly. This can be in the form of transparent cash pricing or a low-cost monthly membership. Memberships offer advantages such as unlimited visits at no additional cost as well as discounted medication and labs.
To watch a brief video and learn more about the Direct Primary Care model, visit our Home page.
What procedures or exams do you provide on-site?
To see a list of our current services and prices, visit our Services page.
Do you offer walk-in appointments?
Do you offer telehealth appointments?
Please note that there may be certain conditions or cases where telehealth is not an option and you will need to be seen in person, but we will do our best to deliver your care in the most convenient way possible.
How quickly will I be seen?
What if I need to see a specialist?
A critical part of good primary care is knowing when a particular condition is out of our scope of practice and requires expert care from specialists. Our Clinic Director has established a network of specialists who we recommend and will strive to make the transition of care as easy as possible.
What age range of patients do you accept?
We currently provide care to patients 12 years of age and above. We hope to provide care for all ages in the near future.
How do I schedule an appointment?
If you have already visited the clinic, or are a member, you can use the Spruce app to communicate all of your medical needs with us. For help with the Spruce app, please Contact Us. Also you can schedule an appointment, please call or text 912-455-2201.
Membership & Insurance
Can I be seen in the clinic without a membership?
Yes. We offer low-cost monthly memberships, but we also have cash pricing for each of our healthcare services.
To see a list of our services and their prices, visit our Services page.
How do I sign up for a membership?
Sign up is easy. Please click on the “Become a Member Today” button at the top of any page to fill out the online form. Once you complete this form, you will have access to all the benefits of membership.
How much does a membership cost?
To see our membership plans and their costs, visit our Membership page.
What services are included in my membership?
Our cost-effective membership plans provide you with unlimited visits and access to almost all services at no additional cost, plus added benefits.
To see a list of our current services and prices, visit our Services page.
To see a list of added member benefits, visit our Membership page.
Is there a minimum term length for membership?
Are there any other fees for members?
No. At Coastal Care and Wellness, we believe payments should be simple without any hidden fees. The only fee you will pay is your monthly membership fee.
Most services are included at no additional cost in the membership, but there may be some services like medications, labs, or tests that you may have to pay for at a discounted rate.
Is my membership at Coastal Care and Wellness considered health insurance?
No. Your membership with Coastal Care and Wellness should never be confused with health insurance. A membership at Coastal Care and Wellness will provide you with access to primary and immediate care, as well as discounted labs and medications, but it is not health insurance.
It is still important to protect yourself financially from expensive, catastrophic medical events like hospitalizations, surgeries, ER visits, or cancer treatments. If you are interested in traditional health insurance or more affordable options to protect your family from a large-scale medical event, please Contact Us.
Do I need insurance if I have a membership with the clinic?
Yes. A membership at Coastal Care and Wellness will provide you with access to primary and immediate care, as well as discounted labs and medications, but it is not health insurance.
It is still important to protect yourself financially from expensive, catastrophic medical events like hospitalizations, surgeries, ER visits, or cancer treatments. If you are interested in traditional health insurance or more affordable options to protect your family from a large-scale medical event, please Contact Us.
Can you bill my insurance?
No. We are not able to bill insurance for any of the services we provide. However, your insurance may be used for services outside of Coastal Care and Wellness, such as lab work, specialist referrals, and other outpatient services.
In traditional healthcare models, providers must spend a majority of their time documenting appointments for the sole purpose of billing insurance. Coastal Care and Wellness removes the constraints of insurance and instead provides maximized, personalized care through low-cost monthly memberships and transparent, cash pricing.
To watch a brief video and learn more about the Direct Primary Care model, visit our Home page.
How do I cancel my membership?
We hate to see you go, but we understand that the Direct Primary Care model may not be a good fit for everyone.
To discontinue your membership, please Contact Us.